Information & Educational Technology, Client Services, identified a gap between the perceptions of IT staff who provided IT services and campus customers who received them. ServiceNow, a cloud based solution, promised the flexibility to meet these demands by leveraging the rich toolset offered by the product.
Technology Management and Corporate Relations (TMCR) manages university intellectual property and facilitates efficient technology transfer through effective leveraging of internal and external resources. Needing a solution that enables close collaboration between the units, TMCR identified Salesforce as an ideal cloud solution for managing accounts, contacts, patents, cases, and more.
UC Davis Information & Educational Technology (IET) needed to create a complex messaging and aggregation system with limited resources. Since its launch, aggiefeed has grown to include over 70 sources of content and has played a major role in large campus events such as Picnic Day and the Whole Earth Festival.
Information & Educational Technology, Client Services, identified a gap between the perceptions of IT staff who provided IT services and campus customers who received them. IT services were requested and captured using multiple ticket management tools and over 70 email addresses. This contributed to the customers’ perception of IT services as difficult to obtain, complicated and confusing.