FAQ

Box

 

How do I sign up for Box?

To sign up for Box, visit https://ucdavis.box.com and login via CAS.

Is Box the same as or similar to Google Drive or other cloud-based storage tools?

Yes 

What kind of files can be shared and previewed with Box?

Most common file types are supported. Visit the Box support site to view a complete list of file types supported by Box.  Examples of acceptable documents include: internal memos, research data, course content, presentations, meeting minutes and student records. Examples of unacceptable documents include: electronic medical records, social security numbers, credit card data and export controlled data.

Can I share Box files with people outside UC Davis?

Yes. You can easily invite any collaborators via their e-mail address through the Box interface. You may also share files by creating a direct link to your projects for others to access.

What are the system requirements to use Box on my computer?

Box requires the latest version of one of these browsers: Internet Explorer, Mozilla Firefox, Google Chrome, or Apple Safari. Box also requires Adobe Flash and Java to be installed on your system.

Is Box the same as DropBox?

Dropbox is popular among consumers for sharing music, photos and personal files, but it lacks enterprise-grade security. Box has focused on building a product that provides simplicity for end users and security, administration and control required by IT. If you currently use DropBox, your services will not be disrupted. It is encouraged that you utilize your Box.com account as it provides more free storage space, easy to use collaboration features, and stronger file security.

What are my options for getting Box help?

You can find help using your Box.com account from several sources:

  • There are a number of Box-specific self-help documents posted on XBase (knowledge base): http://xbase.ucdavis.edu/itexpress/
  • Box provides the Customer Success Corner at http://success.box.com, where you can find training videos, best practice documents, a searchable knowledge base, and peer support from the community of Box users
  • Call IT Express at 530-754-4357 for help from the trained support staff -  Monday through Friday between 7 a.m. and 6 p.m.

Please note that if you contact Box.com technical support directly, they will refer your request back to IT Express (it’s part of our contract).

 

Google Apps

What is Google Apps for Education?

It is a free set of tools from Google that help people communicate and work together.  UC Davis is offering it to students, faculty and staff so they can easily use the Apps for their campus work if they wish.

What is the difference between the Google Apps you can use from a personal account and the Google Apps that UC Davis is offering for use with campus accounts?

Using Google Apps with your campus account will provide more storage and privacy, and eliminate the ads. As of summer 2013, you get 15 GB of storage with the personal version of Google Apps. The UC Davis version offers 30 GB. Also, the UC Davis Google Apps are ad-free and include certain University of California contractual protections against Google mining your personal data.

Don't students already have Google Apps, including Gmail?

Yes. They use DavisMail, which is based on Gmail and has included most Google Apps. However, students will now have access to Google+ and its many associated tools, including Google Hangouts.

Do students, faculty, and staff have access to the same Google Apps?

Yes, except that only students have the UC Davis version of Gmail (aka DavisMail).

Why isn't Gmail included for everyone?

A campus project is underway to replace the campus’s outdated central email system, Geckomail/Cyrus. Departments will be offered options based on Microsoft Office 365 or the full Google Apps, including DavisMail. Offering DavisMail to all accounts as part of the Google Apps rollout would get in the way of departments’ individual decisions about which email system they want to use. It is not possible to choose both DavisMail and the Office 365 email platform.

I want a Google Apps account. How do I sign up?

Your account will automatically be activated. To access your account, go to https://drive.google.com/a/ucdavis.edu.

I already have a UC Davis Google Apps account. Where do I log in?

To access your Google Apps account, go to https://drive.google.com/a/ucdavis.eduand enter your CAS/Kerberos username and password.

I work for the UC Davis Health System. Can I sign up for Google Apps?

No. Because of the transmission of sensitive data related to HIPAA, FERPA or FISMA, it is against University of California policy for the UC Davis Health System to authorize use of Google Apps.

Do temporary affiliates also get Google Apps?

Yes, all computing accounts will receive Google Apps once the account is created.

How much does Google Apps cost?

There is currently no cost to UC Davis faculty, staff and students. 

What happens to materials I've created or used via Google Apps when I leave UC Davis?

You would not be able to access them through your campus account, because people who leave UC Davis no longer have campus accounts. If you have other ways to access the materials, then they will still be available to you. It’s much the same with your email account when you leave; the account closes, but you can save the material in other locations if you wish. NOTE: This answer speaks only to access to the materials, not to ownership. 

What if I already have a non-UC Davis Google account or Gmail account?

Creating a UC Davis Google Apps account will not affect an existing personal Google or Gmail account, unless the personal Google account was created with your @ucdavis.edu email address. If a user had established, prior to the roll-out, a personal Google account using their ucdavis.edu email address, they will now encounter an account conflict. In these cases, the user now has two accounts – the personal Google account and the UC Davis Google account. Users can resolve this conflict by following the steps in the Conflicting Accounts knowledge base article.

 

How do I access my DavisMail account using a mobile device?

See knowledge base article about connecting to DavisMail with iOS and Android.

How do I access my DavisMail account using an email client (i.e., Outlook, Apple Mail, Thunderbird, POP, IMAP)?

To access your DavisMail account with an email client such as Outlook, Apple Mail or Thunderbird, follow these instructions.

How do I change my passphrase?

To learn how to change your passphrase, see knowledge base article for the latest details.

What if I already have a non-UC Davis Google account or Gmail account?

Creating a UC Davis Google Apps account will not affect an existing personal Google or Gmail account, unless the personal Google account was created with your @ucdavis.edu email address. If a user had established, prior to the roll-out, a personal Google account using their ucdavis.edu email address, they will now encounter an account conflict. In these cases, the user now has two accounts – the personal Google account and the UC Davis Google account. Users can resolve this conflict by following the steps in the Conflicting Accounts knowledge base article.

Google offers some tools for moving data between accounts. Further information on data movement options can be found in the following Google support articles:

Additionally, users may find the Conflicting Accounts troubleshooter helpful: https://support.google.com/accounts/troubleshooter/1699308

An overview of Google Apps at UC Davis can be found in our knowledge base.

If I sign up, do I have to use all of the Google Apps?

No—just the ones you want. Creation and use of a UC Davis Google Apps account is completely voluntary. 

Why is Google asking me for my age?

Google asks for this information to determine if the user is over 13 years old. If you enter a birthdate that establishes you as under 13, Google will lock your account. If this happens, contact the IT Express Computing Services Help Desk at 530-754-HELP (4357) for instructions on how to unlock your account.

Where can I learn more or get support for Google Apps?

To learn more about Google Apps for Education, visit learn.googleapps.com. For help with Google Apps for Education, contact Google by clicking the Help link at the top right-hand corner of the Google App you are using.

 

Specifically, which Google Apps are available to UC Davis students, faculty and staff? Are there any disabled Apps?

Google Apps for UC Davis include: 3D Warehouse; Atlassian OnDemand; Blogger; Chrome Web Store; Core Google Services (Sites, Calendar, Contacts, Drive/Docs, Talk/Chat); DART for Publishers; DoubleClick Customer Resource Center; DoubleClick DART Enterprise; DoubleClick for Advertisers; DoubleClick for Publishers; DoubleClick Search; DoubleClick Studio; FeedBurner; Fusion Tables (experimental); Google Ad Planner; Google AdSense; Google Adsense for TV; Google Advertising Professionals; Google AdWords; Google Affiliate Network; Google Analytics; Google App Engine Admin Console; Google Base; Google Bookmarks; Google Books; Google Chrome Sync; Google Code; Google Custom Search; Google Desktop; Google Finance; Google Friend Connect; Google Groups; Google Hotpot; Google in Your Language; Google Map Maker; Google Maps; Google Moderator; Google News; Google Places; Google Play Developer Console; Google Public Data; Google Reader; Google Sidewiki; Google Squared; Google Subscribed Links; Google Translator Toolkit; Google Voice; Google Wallet; Google Webmaster Tools; Google+; iGoogle; Individual storage; Location History; Merchant Center; Mobile Test Tools; Orkut; Panoramio; Partner Program; Picasa Web Albums; Product Search; Talk; Web History; Website Optimizer; YouTube; YouTube CMS; YouTube Partner Syndication; YouTube Promoted Videos.

Disabled Apps: Chrome Management; Google AdWords XN; Google Offers; Google Takeout; Groups for Business; and Partner Dash.

 

Can I keep my Google account when I graduate or leave the university?

Yes. You can keep your account and your storage quota will not change so you can keep all of your files.