ServiceNow

ServiceNow is an IT service management system that provides a robust suite of applications to automate and streamline IT and business unit operations. ServiceNow is offered under a software as a service (SaaS) business model, and is accessed through a web-based interface that can be easily configured to adapt to a variety of workflow and processes and restrict incident access to relevant groups.  

UC Davis uses ServiceNow to manage IT knowledge base information and help requests.