ServiceNow is an IT service management system that provides a robust suite of applications to automate and streamline IT and business unit operations. ServiceNow is offered under a software as a service (SaaS) business model, and is accessed through a web-based interface that can be easily configured to adapt to a variety of workflow and processes and restrict incident access to relevant groups.  

UC Davis uses ServiceNow to manage IT knowledge base information and help requests.

Contact Info

Service Owner as of 09/18/17: Anita Nichols <>